PRIVACY NOTICE - PROFESSIONAL SERVICE
Hiya Agency Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Usage data (including information about how you interact with and use our website, products and services)
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Information relating to compliments or complaints
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Website user information
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Account information, including registration details
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Marketing preferences
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Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Marketing preferences
We collect or use the following personal information for scientific or historical research purposes, for statistical purposes or for archiving in the public interest:
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Names and contact details
We collect or use the following personal information to comply with legal requirements:
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Client account information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to provide and improve products and services for clients:
We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for the operation of client or customer accounts:
We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for information updates or marketing purposes:
We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).
Our lawful bases for collecting or using personal information to comply with legal requirements:
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Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to comply with legal requirements:
We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for dealing with queries, complaints or claims:
We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).
Where we get personal information from
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Directly from you
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Publicly available sources
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Suppliers and service providers
How long we keep information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including providing requested content and related communications, and will review or delete records after 24 months of inactivity.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: hello@hiyagency.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint